Shipping Policy
Here are some details about our shipping services:
Order Processing Time
All orders are carefully prepared and inspected before shipment.
- Processing Time: 3–5 Business Days
Processing times may be extended during holidays, peak seasons, or promotional periods.
Delivery Area and Transit Time
We offer Free Standard Shipping on all orders.
| Destination | Countries / States Covered | Standard Shipping Transit Time | Expedited Shipping Transit Time |
| United States | All 50 states, including Alaska and Hawaii |
Sea freight: approximately 22-30 calendar days |
Air Shipping: 6–14 business days |
| United Kingdom | United Kingdom | Air Shipping by default: 6–14 business days | Air Shipping: 6–14 business days |
| Germany | Germany | Air Shipping by default: 6–14 business days | Air Shipping: 6–14 business days |
Delivery Time
Delivery Time = Processing Time + Transit Time
Standard shipping estimated delivery time: 25–35 calendar days
Expedited shipping estimated delivery time: 9–19 calendar days
Delivery Times are estimates. Calendar days include weekends and holidays; business days exclude weekends and public holidays. For other destinations, please contact service@zarvolighting.com.
Expedited Shipping(Air shipping)
Air shipping times are in the table. For the United Kingdom and Germany, air shipping is provided as a free, default service. For the other destinations, air shipping is available when we can offer it. Air shipping charges for the United States are not yet included; the system will calculate these costs at checkout.
Duties
Duties and import taxes are included in the price you pay at checkout. Checkout will not add a separate import duty. You do not pay any extra import duty. If a carrier or customs office asks you to pay one, do not pay it. Email service@zarvolighting.com and we will handle it.
Lost packages and customs holds
If an order is lost, sent back, or stuck at customs, email service@zarvolighting.com. You can ask for a refund or a replacement.
Shipping and order confirmation
After placing your order, you will receive an email order confirmation and a second email after your order has shipped. A tracking number will be provided when available (the tracking number will be activated within 24 hours).
Due to differences in state tax laws, we cannot change the shipping address once an order has been placed. And orders that have already been placed or are in transit cannot be cancelled. Please understand. Thank you. Therefore, please make sure that all your shipping information is correct before placing an order.
How can I track my order?
Our delivery timeframe begins from the moment an order is accepted; items will be processed and dispatched within 3–5 business days. Please note that processing times may be extended during promotional periods.
The moment the package leaves the warehouse, a tracking number will be sent to you with the contact information you provided. Using the tracking number, you can check for updates on the location of your package.
*Please note that the tracking number must be the same as the shipping service company's.
If you are still unable to track your order, please contact service@zarvolighting.com Customer Service for support.
For other regions, please contact us for availability. Email: service@zarvolighting.com
Service Hours: 24 hours a day, 7 days a week